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Incentivize and reward your agents not just for their contact center performance but also for Gamification Changes to the Genesys Cloud Analytics APIs are coming September 2020 that could impact the Building an integration with a cloud-based platform is easy, operationalizing it to be resilient takes forethought and design.

Genesys PureCloud - AppFoundry profile and app: https://appfoundry.genesys.com/apps/67219#!overview Want to learn more ...

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